WeCom acquisition flow: replacing long-press QR recognition with a tap
Where users dropped
The old H5 flow required users to long-press a QR code, then choose recognition from the system menu. Many older users were unfamiliar with this step and left before adding WeCom.
What I changed
I redesigned the WeCom acquisition flow around directly tappable text and card entries, replacing unfamiliar long-press recognition with a familiar tap.
Post-launch result
Impression-to-WeCom-contact conversion rose 50%+, and impression-to-address conversion rose 40%+. Downstream advertiser conversion held flat while CPM improved.
